Returns & Exchanges

As each item is meticulously crafted to order and we maintain only a stock of fabric, we regret that we are unable to accommodate returns or exchanges. To assist you in making informed choices, we highly recommend utilizing our size chart, fabric swatch, and color card options. Should you require further guidance, please don't hesitate to consult our FAQ section or reach out to our dedicated customer care team for assistance.

    Returns & Exchanges Policy:

    • As each item is meticulously made-to-order, we do not accept returns for exchanges or refunds.

    • In the rare instance of receiving an incorrect item, promptly share a photo, your order number, and details with [email protected] within 7 days of delivery. We'll expedite the process to send you the correct item or issue a refund.

    Quality Assurance Policy:

    • Committed to delivering excellence, our team ensures the quality of each piece before shipment.

    • If your item doesn't meet our standards, share a photo with us at [email protected] within 7 days of delivery. We'll either replace it or work towards the best solution.

    Customization Policy:

    • Being that our items are made-to-order that allows us to provide some customizations to your order

    • Customization fees are tailored to your needs, complexity and time spent.

    • When inquiring, provide detailed descriptions, color preferences, dimensions, and, if possible, reference photos or sketches to [email protected].

    • For custom orders, purchasing a sample is recommended for exact satisfaction, as we don't offer refunds or exchanges.

    • Custom orders typically require 3-6 weeks for production, which means a rush is not available. If a quicker time frame is possible, we'll inform you.

    Refund Policy & Eligibility:

    • Refunds are exclusively granted if your order is canceled before production, if an incorrect item or color is sent, or if the received item is damaged and an immediate replacement isn't feasible.

    • Experience a prompt refund process within 5-7 business days if applicable.